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Customer Feedback

Negative Kundenrückmeldungen (Customer Delivery Feedback, CDF) pro Woche und Fahrer: den CDF-Bericht aus Cortex hochladen, die schlechtesten Wochen finden und für jeden Fahrer jede einzelne Beschwerde nachlesen.Negative customer feedback (Customer Delivery Feedback, CDF) per week and driver: upload the CDF report from Cortex, find the worst weeks and read every single complaint for each driver.Reagimet negative të klientëve (Customer Delivery Feedback, CDF) për javë dhe shofer: ngarko raportin CDF nga Cortex, gjej javët më të këqija dhe lexo çdo ankesë të vetme për çdo shofer.

Das kann Customer FeedbackWhat Customer Feedback doesÇfarë bën Customer Feedback

Alle Wochen im ÜberblickEvery week at a glanceTë gjitha javët me një shikim

Negative Feedbacks gesamt, Ø pro Woche, alle Feedbacks und betroffene Fahrer – plus eine Karte je Woche mit Farbbalken.Total negative feedback, average per week, all feedback and affected drivers – plus one card per week with a colour bar.Feedback-et negative gjithsej, mesatarja për javë, të gjitha feedback-et dhe shoferët e prekur – plus një kartë për çdo javë me shirit ngjyre.

Fahrer-Ranking je WocheDriver ranking per weekRenditja e shoferëve për javë

Die Wochenansicht sortiert die Fahrer nach Anzahl negativer Feedbacks und zeigt die Kategorien der Woche.The week view sorts drivers by number of negative feedback items and shows the week's categories.Pamja e javës i rendit shoferët sipas numrit të feedback-eve negative dhe tregon kategoritë e javës.

Jede Beschwerde im DetailEvery complaint in detailÇdo ankesë në detaje

Kategorie, Datum, Lieferzeit, PLZ, Ablageort, Scan über 25 m und DNR Concession – fürs Coaching-Gespräch.Category, date, delivery time, postcode, drop-off location, scan over 25 m and DNR concession – for the coaching talk.Kategoria, data, ora e dorëzimit, kodi postar, vendi i lënies, skanim mbi 25 m dhe DNR Concession – për bisedën e coaching-ut.

Mehrere Wochen auf einmalSeveral weeks at onceDisa javë njëherësh

Mehrere CDF-HTML-Dateien gleichzeitig hochladen; Dateien ohne CDF-Inhalt werden mit Grund abgelehnt.Upload several CDF HTML files at once; files without CDF content are rejected with a reason.Ngarko disa skedarë HTML të CDF njëherësh; skedarët pa përmbajtje CDF refuzohen me arsye.

dsp-codriver.de
Beispiel DSP GmbH DXX1

Customer Delivery Feedback

Negative Kundenrückmeldungen pro Woche und FahrerNegative customer feedback per week and driver
Negative FeedbacksNegative feedback412
Ø pro WocheAvg per week15
Gesamt FeedbacksTotal feedback431
Betroffene FahrerDrivers affected286
Quelle: Cortex → Leistung → Zusätzliche BerichteSource: Cortex → Performance → Additional reports
Erwartete DateiExpected file: z. B. DE-DEMO-DXX1-Week19-CDF-report.html
CDF-Report hochladenUpload CDF report Schlechteste zuerstWorst first
KW 27 · 2026Week 27 · 2026DXX1
18 negative · 19 gesamt · 9 Fahrer betroffen18 negative · 19 total · 9 drivers affected
KW 26 · 2026Week 26 · 2026DXX1
16 negative · 16 gesamt · 11 Fahrer betroffen16 negative · 16 total · 11 drivers affected
KW 24 · 2026Week 24 · 2026DXX2
12 negative · 13 gesamt · 8 Fahrer betroffen12 negative · 13 total · 8 drivers affected
KW 25 · 2026Week 25 · 2026DXX1
7 negative · 8 gesamt · 6 Fahrer betroffen7 negative · 8 total · 6 drivers affected
KW 23 · 2026Week 23 · 2026DXX1
2 negative · 3 gesamt · 2 Fahrer betroffen2 negative · 3 total · 2 drivers affected
1 CDF-Bericht erfolgreich hochgeladen.1 CDF report uploaded successfully.
CDF · KW 27 · 2026CDF · Week 27 · 2026

Kategorien dieser WocheCategories this week

Nicht erhaltenNever received7 Falsch behandeltMishandled3 Falsche AblageWrong location4 BeschädigtDamaged2 UnprofessionellUnprofessional1 SonstigeOther2
5
Lena Hoffmann
5 negative von 5 gesamt · 5 Events5 negative of 5 total · 5 events
3
Max Bauer
3 negative von 3 gesamt · 3 Events3 negative of 3 total · 3 events
2
Tim Schulz
2 negative von 3 gesamt · 3 Events2 negative of 3 total · 3 events
2
Sara Yilmaz
2 negative von 2 gesamt · 2 Events2 negative of 2 total · 2 events
2
Jonas Weber
2 negative von 2 gesamt · 2 Events2 negative of 2 total · 2 events
1
Mia Krüger
1 negative von 1 gesamt · 1 Events1 negative of 1 total · 1 events
1
Nina Brandt
1 negative von 1 gesamt · 1 Events1 negative of 1 total · 1 events

Lena Hoffmann

5 Customer Feedback Events
Never Received Delivery2026-07-03
10115GeliefertDelivered 14:32an die Haustürto the doorstep> 25m Scan-Abstand> 25m scan distanceMit DNR ConcessionWith DNR concessionTracking DEMO-000123
Not Delivered To Preferred Location2026-07-02
Left at front door instead of safe place
10117GeliefertDelivered 11:05an die Haustürto the doorstepTracking DEMO-000124
Driver Mishandled Package2026-07-02
10119GeliefertDelivered 16:48in den Briefkastento the mail slotTracking DEMO-000125
Never Received Delivery2026-07-01
10115GeliefertDelivered 09:57an Nachbarnto neighbourTracking DEMO-000126
Damaged Package2026-06-30
10178GeliefertDelivered 13:21an sicheren Ortto safe placeTracking DEMO-000127

Nachbau mit Beispieldaten – Namen, Wochenwerte, Postleitzahlen und Tracking-IDs sind frei erfunden.Recreation with sample data – names, weekly values, postcodes and tracking IDs are fictional.

  1. Kennzahlen über alle WochenKey figures across all weeksTreguesit për të gjitha javët

    Negative Feedbacks = alle Rückmeldungen mit „Was not so great“ aus allen hochgeladenen Wochen. Ø pro Woche = negative Feedbacks geteilt durch die Anzahl Wochen. Gesamt Feedbacks zählt auch die übrigen Rückmeldungen. Betroffene Fahrer ist die Summe der betroffenen Fahrer je Woche.Negative feedback = all items marked "Was not so great" across all uploaded weeks. Avg per week = negative feedback divided by the number of weeks. Total feedback also counts the remaining items. Drivers affected is the sum of affected drivers per week.Feedback negative = të gjitha reagimet me „Was not so great“ nga të gjitha javët e ngarkuara. Mesatarja për javë = feedback-et negative pjesëtuar me numrin e javëve. Feedback-et gjithsej numërojnë edhe reagimet e tjera. Shoferët e prekur është shuma e shoferëve të prekur për çdo javë.

  2. Woher kommt die Datei?Where does the file come from?Nga vjen skedari?

    Den Customer-Delivery-Feedback-Bericht lädst du in Cortex unter Leistung → Zusätzliche Berichte herunter. Es ist eine HTML-Datei, z. B. „…-Week19-CDF-report.html“. Lade sie unverändert hoch.Download the Customer Delivery Feedback report in Cortex under Performance → Additional reports. It is an HTML file, e.g. "…-Week19-CDF-report.html". Upload it unchanged.Raportin Customer Delivery Feedback e shkarkon në Cortex te „Performance“ → „Additional reports“. Është skedar HTML, p.sh. „…-Week19-CDF-report.html“. Ngarkoje pa e ndryshuar.

  3. CDF-Report hochladenUpload CDF reportNgarko raportin CDF

    Wähle eine oder mehrere HTML-Dateien aus. Erkennt die App keinen CDF-Inhalt, meldet sie die Datei rot mit Grund – sonst bestätigt sie den Upload und die Woche erscheint in der Liste.Pick one or more HTML files. If the app finds no CDF content, it lists the file in red with the reason – otherwise it confirms the upload and the week appears in the list.Zgjidh një ose më shumë skedarë HTML. Nëse aplikacioni nuk gjen përmbajtje CDF, e shënon skedarin me të kuqe me arsyen – përndryshe konfirmon ngarkimin dhe java shfaqet në listë.

  4. SortierenSortRendit

    „Schlechteste zuerst“ ordnet nach negativen Feedbacks, „Meiste Feedbacks“ nach allen Rückmeldungen, „Neueste zuerst“ nach Kalenderwoche."Worst first" orders by negative feedback, "Most feedback" by all feedback, "Newest first" by calendar week.„Worst first“ rendit sipas feedback-eve negative, „Most feedback“ sipas të gjitha reagimeve, „Newest first“ sipas javës kalendarike.

  5. Eine Karte pro WocheOne card per weekNjë kartë për çdo javë

    Kalenderwoche, Station sowie negative, gesamte Feedbacks und betroffene Fahrer. Der Balken links: rot ab 10 negativen Feedbacks, orange ab 3, sonst grün.Calendar week, station plus negative and total feedback and affected drivers. The bar on the left: red from 10 negative items, orange from 3, otherwise green.Java kalendarike, stacioni, si dhe feedback-et negative dhe gjithsej dhe shoferët e prekur. Shiriti majtas: i kuq nga 10 feedback negative, portokalli nga 3, përndryshe i gjelbër.

  6. Woche löschenDelete a weekFshi një javë

    Der Papierkorb entfernt nach Rückfrage nur die CDF-Daten dieser Woche. Scorecard, POD Quality und Concessions derselben Woche bleiben erhalten.After confirmation the bin removes only this week's CDF data. Scorecard, POD Quality and Concessions of the same week are kept.Pas konfirmimit, koshi heq vetëm të dhënat CDF të kësaj jave. Scorecard, POD Quality dhe Concessions të së njëjtës javë mbeten.

  7. Woche öffnen: KategorienOpen a week: categoriesHap një javë: kategoritë

    Ein Klick auf die Karte öffnet die Woche. Oben steht, wie sich die Feedbacks auf die Kategorien verteilen – z. B. nicht erhalten, falsche Ablage oder beschädigt.Click the card to open the week. At the top you see how the feedback splits into categories – e.g. never received, wrong location or damaged.Një klik mbi kartën hap javën. Lart shikon si ndahen feedback-et në kategori – p.sh. nuk u mor, vend i gabuar ose i dëmtuar.

  8. Fahrer-RankingDriver rankingRenditja e shoferëve

    Alle Fahrer mit Feedback, sortiert nach negativen Feedbacks. Die Zahl im Kasten: rot ab 5, orange ab 2, grün bei 1. Darunter: negative von gesamt und Anzahl Events.All drivers with feedback, sorted by negative items. The number in the box: red from 5, orange from 2, green at 1. Below: negative of total and number of events.Të gjithë shoferët me feedback, të renditur sipas feedback-eve negative. Numri në kuti: i kuq nga 5, portokalli nga 2, i gjelbër te 1. Më poshtë: negative nga gjithsej dhe numri i ngjarjeve.

  9. Jede Beschwerde ansehenView every complaintShiko çdo ankesë

    Ein Klick auf den Fahrer zeigt alle Events: Kategorie und Datum aus dem Bericht, PLZ, Lieferzeit, Ablageort, „> 25m Scan-Abstand“, „Mit DNR Concession“ und die Tracking-ID.Click a driver to see all events: category and date from the report, postcode, delivery time, drop-off location, "> 25m scan distance", "With DNR concession" and the tracking ID.Një klik mbi shoferin tregon të gjitha ngjarjet: kategorinë dhe datën nga raporti, kodin postar, orën e dorëzimit, vendin e lënies, „> 25m scan distance“, „With DNR concession“ dhe ID-në e gjurmimit (tracking ID).

TippsTipsKëshilla

  • „Betroffene Fahrer“ oben addiert die Wochen: Wer in zwei Wochen Feedback hatte, zählt zweimal."Drivers affected" at the top adds up the weeks: a driver with feedback in two weeks counts twice.„Drivers affected“ lart i mbledh javët: kush ka pasur feedback në dy javë, numërohet dy herë.
  • „> 25m Scan-Abstand“ heißt: Das Paket wurde mehr als 25 m vom Lieferort entfernt gescannt – ein guter Ansatz fürs Coaching."> 25m scan distance" means the package was scanned more than 25 m from the delivery point – a good starting point for coaching.„> 25m scan distance“ do të thotë: pakoja u skanua më shumë se 25 m larg vendit të dorëzimit – një pikënisje e mirë për coaching.
  • Mit den Pfeiltasten links/rechts springst du durch die Schritte, Esc setzt zurück.Left/right arrow keys step through, Esc resets.Me shigjetat majtas/djathtas kalon nëpër hapat, Esc rikthen në fillim.

Zu Customer FeedbackGo to Customer FeedbackShko te Customer Feedback